1. Introduction
Safent Technologies Pvt. Ltd. ("Safent", "we", "our", or "us") is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, use our products or services, request information, or otherwise interact with us.
By accessing our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy. We may update this Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly to stay informed about how we protect your information.
2. What Information We Gather
We respect your privacy and only collect information that is necessary to provide our products, services, and support.
Depending on your interaction with Safent, we may collect:
• Full name • Organization or Company name • Email address • Phone number • Postal address • Job designation • Information submitted through contact, enquiry, demo, or consultation forms • Information provided while requesting technical support • Communication records through email, telephone, or chat • Device information such as browser type, operating system, IP address, device identifiers, and usage statistics • Website analytics and cookie information • Any additional information voluntarily provided while communicating with us.
Providing personal information is voluntary. However, certain services may not be available if the requested information is not provided.
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or as required under applicable laws.
3. How We Use This Information
Safent uses your personal information to:
• Respond to enquiries and provide requested information. • Deliver our cybersecurity, compliance, consulting, and related services. • Improve our products, services, and website experience. • Process service requests and provide technical support. • Communicate important updates regarding our services. • Send marketing or promotional communications where you have consented to receive them. • Detect, prevent, and investigate fraud, security incidents, or unauthorized activities. • Comply with applicable legal, regulatory, and contractual obligations. • Maintain internal business records and improve customer experience.
We may disclose your personal information where required by law, court orders, or requests from authorized government or law enforcement agencies.
4. Security
Safent implements appropriate technical and organizational security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.
Our security practices include encrypted communications, secure infrastructure, controlled access to personal data, regular monitoring, and industry-standard security procedures. Where applicable, sensitive information is transmitted using secure encryption technologies.
While we strive to protect your personal information using commercially reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure.
5. Your Personal Data Rights
Subject to applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDPA), you may have the right to:
• Request access to your personal information. • Request correction or updating of inaccurate information. • Request deletion of your personal data where legally permissible. • Withdraw consent where processing is based on consent. • Request restriction of processing in applicable circumstances. • Lodge grievances regarding the processing of your personal data.
To exercise any of these rights, please contact us using the details provided in the Contact Information section.
6. Statistical Information
Safent may collect anonymous statistical information regarding website usage, including browser type, operating system, IP address, pages visited, referring websites, session duration, and other analytical information.
This information is used solely to understand website usage patterns, improve website performance, enhance user experience, and generate aggregate statistics. Such information is not used to personally identify individual users.
7. Sub-processing
Safent may engage trusted third-party service providers ("Sub-processors") to assist in hosting, cloud infrastructure, analytics, customer support, communications, and other business operations.
Where personal information is shared with Sub-processors, Safent ensures that appropriate contractual, organizational, and technical safeguards are implemented to protect personal data. Our Sub-processors are permitted to process personal information only for authorized purposes and in accordance with applicable data protection laws.
8. Third-Party Websites
Our website may contain links to third-party websites, products, or services for your convenience.
Safent is not responsible for the privacy practices, security measures, or content of external websites. We encourage users to review the privacy policies of any third-party websites before providing personal information.
9. Governing Law & Jurisdiction
This Privacy Policy shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the registered office of Safent Technologies Pvt. Ltd., unless otherwise required by applicable law.
10. Contact Information
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the processing of your personal information, please contact us:
Safent Technologies Pvt. Ltd.
Email: privacy@safent.co.in
Website: https://www.safent.co.in
Our team will make reasonable efforts to respond to your request or concern in accordance with applicable data protection laws.